The most important benefit of CappsDATA is that it makes it possible to plan and deliver heavy schedules of reliable, consistent direct-care services even with relatively inexperienced employees. It provides for responsive, ongoing improvement of services by tracking and providing immediate feedback on every relevant detail of service. It maintains and interprets huge amounts of data acquired in real-time by the direct-care staff. Furthermore, it has become apparent, using CappsDATA, that the potential for cost savings while greatly improving service is substantial.

The following is a list of expected service
and cost benefits:

1. Client Satisfaction: With more orderly program environment, the maladaptive behavior of clients shrinks. More importantly, clients' personal skills increase making it possible for them to do more for themselves while gradually becoming less dependent upon staff services. This leads to improved satisfaction with their circumstance and reduced costs of care.

2. Direct-care employee efficiency and
work satisfaction: from entry throughout their tenure, direct-care employees are able to do greater amounts of work with more effectiveness and with shorter training periods. Best of all, the employee morale is much higher because employees know what to do and that they are doing it well. Not surprisingly, almost all employees will do a "good job" if they know what a "good job" is.

3. Reduced levels of supervision: CappsDATA directly substitutes for much of the guidance and coordination required in first-level supervision. Each supervisor can comfortably supervise more direct-care employees.

4. Program planning and administrative
staff efficiency: the most costly and most difficult personnel to find are those individuals who design, administer, and track individualized, person-to-person services. CappsDATA provides the means to perform these tasks with greatly enhanced efficiency and effectiveness. The "busy work" of searching and moving paper work is eliminated. The routine function of service design and delivery are managed by electronic "experts" that make the processes orderly and provide "borrowing" capabilities from the database created by the ongoing history of planning. New and updated plans are instantly implemented "on-line." The data required for decision making is summarized and delivered in "real-time."

5. Informed external agents and advocates: all services have responsibilities to governmental licensing agencies, guardians and families, and client advocates. Some of these people want to know that the quality of service is good and others want to know if the costs are moneys well-spent. Many want both. Some want "big picture" information and others require detail. CappsDATA uses report customization "experts" designed to suit such a variety of parties and to do so with "click-of-mouse" effort. This makes it possible to document the high quality of work at a service and secure funding approval to continue providing it.